Policy and Procedures

Welcome to the Deaf Society! We have produced this webpage with the aim of providing accessible clear information for students of the Deaf Society courses.

You are encouraged to use this page as your guide to the policies and procedures of the courses for the Deaf Society (DS).  If, however, you require additional information, please contact the Student Support Officer.


To document the approach that the Deaf Society (DS) will take to enrol students into courses delivered by them and to ensure that all DS staff are aware of this process, so that they may provide students adequate information about the services they are to receive, their rights and obligations and any third party arrangements affecting the delivery of training and assessment, prior to their commencement in a course.

Please download this handout for more information on Enrolment Policy and Procedure.

Student Complaints

DS has a complaints policy to manage and respond to allegations involving the conduct of:

  • the DS Education and Training, its trainers, assessors or other staff
  • a third party providing services on DS’s behalf, its trainers, assessors or other staff or
  • a learner of Education and Training.

Complaints are anything a student thinks is unfair or that makes them unhappy with DS services, and which is not fixed by giving feedback to one staff member or their manager. Complaints can be made about any of our policies, facilities, services or staff members, anyone providing a service on behalf of the Deaf Society, or another student.

Please download this handout for more information on Student Complaints Policy and Procedure.

Assessment Appeal

Students have the right to appeal against assessment decisions made by DS Education and Training services, if:

  • They believe that the outcome was unfair
  • They believe that the process was unfair.
  • They were not informed in advance of the assessment criteria for the course.
  • The assessment criteria used for the assessment differ significantly from those proposed to, and agreed by, the student.
  • The student objects, on legitimate grounds, to a member of the assessing panel.
  • The assessment environment adversely affects the student’s performance.
  • The student does not agree with the results of the assessment.

Before making a formal appeal, students should discuss the matter with their teacher in an effort to understand the assessment process, results and feedback fully.

Please download this handout for more information on Assessment Appeal Policy and Procedure.

Student Information and Support

The Education and Training area of the Deaf Society (DS) will ensure that all relevant information is provided to prospective students prior to their enrolment in a course, so that the student will be able to make informed decisions about undertaking training with DS.

To meet the learning needs of the individual, DS will take into account the individual’s existing skills and competencies and will support the student according to their individual needs.

Please download this handout for more information on Student Information and Support Policy and Procedure.

Transition from Superseded Qualifications

The purpose of this procedure is to ensure that the Deaf Society (DS) manages the transition from superseded training products and transfers learners from superseded qualifications into a replacement qualification as soon as possible. 

 This will ensure that learners graduate with a qualification that most closely represents the current skill needs of industry.

Please download this handout for more information on Transition Policy and Procedure.

Training & Assessment

The Education and Training (E&T) area of the Deaf Society (DS) will ensure that training and assessment strategies and practices are responsive to industry and learner needs and meet the requirements of the Standards for RTOs 2015, as well as the relevant training packages and VET accredited courses requirements. 

Please download this handout for more information on Training & Assessment Policy and Procedure.

Issuing Certificates and Statements of Attainment 

1. Deaf Society (DS) accepts and provides credit to students for units of competency and/or modules (unless licensing or regulatory requirements prevent this) where these are evidenced by:

  • AQF certification documentation issued by any other RTO or AQF authorised issuing organisation, or
  • Authenticated VET transcripts issued by the Registrar.

2. Credentials include whole qualifications and statements of attainment. As a Registered Training Organisation (RTO) the DS will make sure that credentials are issued in line with current standards and after students have fully demonstrated competence in a course of study. Where a student has not achieved any of the module/units in a program, but has attended over 80% of classes, Education and Training may issue a statement of attendance for the classes attended.

Please download this handout for more information on Issuing Certificates and Statements of Attainment Policy and Procedure.


The Deaf Society respects the privacy of all people who have contact with the Deaf Society including members, employees, volunteers, our clients, students, stakeholders, donors, business partners and online users, and is committed to safeguarding the personal information that is provided to us.

Please download this handout for more information on Privacy Policy.

Student Identifier

The purpose of this policy is to ensure all activities relating to the USI of students within Deaf Society’s (DS) area, is managed to ensure privacy, accuracy, reliability and in accordance with the Student Identifier Act 2014.

Please download this handout for more information on Student Idenifier Policy.

Recognition of Prior Learning & Credit Transfer

Recognition of Prior Learning (RPL) is a way of recognising the skills people already have in order to give them a formal qualification (or statement of attainment) from a nationally recognised training package or curriculum.
People may already have skills and knowledge through:

  • formal or informal training and education
  • work experience
  • general life experience

RPL is about the assessment of a person’s skills and competencies to determine whether these are current or not.

As the Deaf Society delivers qualifications and/or units of competency in a holistic way, people may only apply to the Deaf Society for RPL of a full pre-requisite qualification. In this case, in addition to the evidence of prior learning and or experience, students will be required to complete all relevant assessment tasks successfully, so as to be recognized for their prior skills and competencies. This means that students will not be able to apply for RPL of individual units of competency.

The Deaf Society (DS) actively promotes RPL and will make every effort to make the process fair and equitable with adequate support from staff. 

RPL is not required when a person already has the exact same unit of competency from the Deaf Society or another registered training organisation. In this case, Credit Transfer is to be provided. RPL is a form of assessment of the competence of a person, while providing credit is recognising the equivalence of studies previously undertaken and completed successfully.

Credit Transfer is the process by which DS accepts and provides credit to learners for units of competency (unless licensing or regulatory requirements prevent this) where these are evidenced by:

  • AQF certification documentation issued by any other RTO or AQF authorised issuing organisation, or
  • authenticated VET transcripts issued by the Registrar

DS recognises the AQF qualifications and Statements of Attainment issued by other Australian Registered Training Organisations. Students will not be required to repeat any unit or module in which they have already been assessed as competent, unless a regulatory requirement or license condition (including industry licensing schemes) requires this. Where a student provides suitable evidence they have successfully completed a unit or module at any RTO, DS will provide credit for that unit or module. 

Credit will be granted not only for studies completed at an RTO, but at any authorised issuing organisation, such as a university. In such cases, an analysis as to the equivalence of the study completed with the relevant unit/s will need to be completed before any credit can be granted.

Before providing credit on the basis of a qualification, statement of attainment or record of results, DS will authenticate the information in the document (e.g. by contacting the organisation that issued the document and confirming the content is valid).

DS is not obliged to issue a qualification or statement of attainment that is achieved wholly through recognition of units and/or modules completed at another RTO or RTOs.

Please download this handout for more information on RPL and Credit Transfer Policy.

Fees, Charges, and Refunds

Education and Training (E&T) will provide information either through the Student Handbook or will direct individual learners to the Deaf Society’s (DS) website, in relation to the collection of course fees, prior to enrolment or the commencement of training and assessment, whichever comes first, which will specify:

  • all relevant fee information including:
    • fees that must be paid to DS, and
    • payment terms and conditions including deposits and refunds
  • the learner’s rights as a consumer, including but not limited to any statutory cooling-off period, if one applies
  • the learner’s right to obtain a refund for services not provided by the RTO in the event that:

    Certification documentation is issued to a learner within 30 calendar days of the learner being assessed as meeting the requirements of the training product if the training program in which the learner is enrolled is complete, and providing all agreed fees the learner owes to the RTO have been paid.

    • the arrangement is terminated early, or
    • the RTO fails to provide the agreed services.

Please download this handout for more information about the Fees, Charges, and Refunds Policy.